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Add an Opportunity

1

Navigate to Opportunities

CRM O Nav
2

Select Add Opportunity

CRM O Add
3

Fill in the required information

CRM O Add C
Select Add to complete or Cancel to exit without saving changes. 

Modify an Opportunity

1

Select an action

CRM O Modify
  • Edit: Update opportunity information.
  • Delete: Permanently remove the opportunity from the system.
  • Duplicate: Create a copy of the opportunity to use as the basis for a new opportunity record.
2

Confirm the action

  • Edit: Fill in the required information. Select Update to complete or Cancel to exit without saving changes. 
  • Delete: Select Delete to complete or Cancel to exit without saving changes. 
  • Duplicate: Fill in the required information. Select Save to complete or Cancel to exit without saving changes. 

Activity

Add Activity

1

Select an Opportunity

CRM O Select
2

Navigate to Activity

CRM O A Nav
3

Select an activity type

CRM O A Type
  • Log a Call: Record a completed or attempted phone call and its details.
  • New Task: Document a task that requires follow-up or completion.
  • New Event: Note a meeting, appointment, or other time-based activity.

Add a Note

1

Navigate to Activity

CRM O A Nav
2

Select Add Note

CRM L Note
3

Fill in the required information

CRM L Note C
Select Add to complete or Cancel to exit without saving changes. 

Document

Add a Document

1

Navigate to Documents

CRM L Doc
2

Select Add

CRM L Doc A
3

Select Folder or Document

CRM L Doc Type
4

Fill in the required information

Select Save to complete or Cancel to exit without saving changes. 

Details

View Details

1

Navigate to Details

CRM O D Nav

Change an Opportunity Status

1

Select an Opportunity Status

CRM O Status
2

Confirm the action

CRM O Status C

Close an Opportunity

1

Select an opportunity

CRM O Select
2

Select Close Opportunity

CRM O Close
3

Fill in the required information

CRM O Close C
  • Closed Won: Mark the opportunity as successfully completed after the sale has been won.
  • Closed Lost: Mark the opportunity as closed without a successful sale.
Select Save to complete or Cancel to exit without saving changes. 

Add an Onboarding Request

Create onboarding requests for customers with successfully won opportunities. Creating an onboarding request automatically creates a corresponding record in the Onboarding Tickets section for further processing.
Onboarding requests can only be created after the opportunity stage has been updated to Closed Won.
1

Select an opportunity in the Closed Won stage

CRM O Closed W
2

Select Add Onboarding Request

CRM O Add OR
3

Fill in the required information

CRM O Add OR C
Select Add to complete or Cancel to exit without saving changes.